Dry Ends--our hair is high temperature steam processed texture, hair after high temperature steam processed will be a little dry. Please follow our hair care instruction, we have recommend shampoo & conditioner. Those Brand proof to be work well on our hair and do great moisture treatment!
Split Ends--as we all know for virgin hair grow from human scalp, the longer hair the lesser nutrition will reach to ends. Our sourcing department will pick out the badly damaged ends raw hair, but few splits ends CAN'T be avoided, especially when hair is longer than 18'', please understand. ONLY DYED & ACID BATH hair has no spilt ends at all! If u are picky for split ends, we do not recommend u to purchase 100% chemical free virgin hair :)
Our Hair Color:
Hair is non-dyed and collected from donator directly. Each bundle color varies a little. It arranges from black #1, dark brown #1b to Middle brown #2. Please leave us order note for color requirements, we will pick hair for u before shipment.
For real virgin hair, the color shade from the top to ends which is normal, as we all know the longer hair the lesser nutrition will reach to ends, usually virgin hair ends will be lighter than top and middle. For example, the top and the middle are black shade to ends 1b or even lighter at last 2~4 inches :) that's also split ends area.
New hair will have few strands initial shedding which is normal. Excessive shedding may come from:
a. poor weft construction
b. weft cutting
c. dry hair
For poor weft construction issue, please contact us and send pictures immediately, we will help u do refund or exchange based on our refund policy. We are STRONGLY RECOMMEND customer SEAL WEFT & CUTTING AREA. Don't cut the weft only if you feel it's necessary. Another reason lead to shedding is hair dry. With following our hair care instruction and use recommend brand products, hair won’t dry and easy to manage.
We sales cuticle intact donator hair which is soft and flawless, but in under below circumstance hair is easy to tangle and matting.
a. incorrect maintain products
b. un-proper chemical process (dye & bleach)
c. double-layer weft sew in
Some of popular brand shampoo and conditioner proves to be not good to our hair which is main reason leads to hair dry/tangle/matting. Please use our recommend shampoo and conditioner brand on our hair care instruction.
Bad quality dye & bleaching will make hair dry and fragile, please check our hair care instruction for more chemical process guidance. Double-layer sew in make hair hard to comb which will easy to getting tangle and matting, please open the weft thoroughly and installed with our single weft instead of double laying it.
Corn Chip Smell:
As we mentioned previously our hair is 100% chemical free, we promise no corn-chip chemical smell. We do not only care about beauty but also our customer's health! :) But we do wash the hair when we produce it, it's may have local shampoo smell on it, anyway, it will lift ur shampoo and conditioner smell shortly after co-wash :)
Virgin non dyed hair have few strands gray hair inside, we usually pick the gay hair out on production, but we DO NOT guarantee 100% no gray hair, please understand, and pick the few strand out yourself. Thank you!
We do have nits/eggs quality control. The raw hair with nits and eggs are selected out before we put into production. So 99.5% products are no nits and eggs, if there is one bundle we are not able to pick out, we do accept refunding or replacement.
Wavy and curly hair will look much shorter compared with straight. You should measure the length of hair when it is STRAIGHTLYstretched!